You buy an Active Phase through Apple, so refunds go through Apple too. Apple handles them under its own process.
How to ask
- Go to reportaproblem.apple.com and sign in with the Apple Account you paid with.
- Find the Fazon purchase and choose to request a refund.
- Apple decides on the request.
What Fazon can and can’t do
Fazon never sees your payment details, and it can’t grant or speed up a refund. The decision is Apple’s.
A phase is a one-off payment and nothing renews, so there is nothing to cancel. Deleting the app doesn’t refund a phase.